Custom Success Manager

About Trantor

Founded in 2009, Trantor is a leading software services company headquartered in Menlo Park, California. We deliver innovative technology solutions which enable our clients to achieve their business objectives holistically keeping the big picture in the front and center.

People working at Trantor practice pragmatism in software engineering and focus on customer success. This has led to extremely positive long-term working relationships with our clients and solution partners. They participate in different forums at Trantor to solve complex business and algorithmic problems across business domains. They also actively participate in and nurture the local tech communities.

Please visit https://trantorinc.com for more details.

 

 

Why work at Trantor

We value diverse perspectives and hire to enrich our teams with new ideas and perspectives.

  • Your learning is a top priority. We actively structure teams and projects to maximize individual growth and opportunities.
  • You are encouraged to communicate openly and share opinions irrespective of your role or designation.
  • Good work/life balance – We have strong work ethics towards our customers; at the same time, we also value your life outside of work.
  •   Many of us have worked together at previous companies, and choose to work together again and again because we respect one another.

 

Here’s what you will bring:

  • BS/MS in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field.
  • Minimum 5 years of relevant work experience in pre-sales, support, customer success, consulting, or similar roles.
  • Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth.
  • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions.
  • Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use.
  • Experience with Cloud Containers (i.e. Kubernetes) and Serverless technology.
  • Experience with security products and/or offerings.
  • Ability to communicate technical details to a non-technical audience.
  • Excellent organizational and time management skills.
  • Self-starter, self-directed and independent thinker.
  • Ability to multi-task and work in a fast-paced environment.
  • Availability to provide after-hours support on a scheduled / non-scheduled basis.
  • Flexibility for travel (30%).
  • Highly beneficial to have public cloud certifications (AWS, Azure, GCP, etc.) prior to joining. It is expected that you will gain public cloud certification within the first 6 months.

 

As a Customer Success Manager here’s what you can do at Trantor

  • Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
  • Assist customers in implementing custom integrations and workflows to ensure RedLock solutions are fully integrated into their security operations center.
  • Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams.
  • Serve as a customer advocate in influencing product roadmap and improvements.
  • Coach customers on how to establish and manage their Cloud Security Change Management/Governance/Center of Excellence programs.
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map RedLock features and associated business benefits to address their needs.
  • Be Go To customer expert on Redlock solutions and become a Subject Matter expert over time

Job Category: Custom Success Manager
Job Type: Full Time
Job Location: Remote/ Chandigarh/ Gurgaon

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