Founded in 2009, Trantor is a leading software services company headquartered in Menlo Park, California. We deliver innovative technology solutions which enable our clients to achieve their business objectives holistically keeping the big picture in the front and center.
People working at Trantor practice pragmatism in software engineering and focus on customer success. This has led to extremely positive long-term working relationships with our clients and solution partners. They participate in different forums at Trantor to solve complex business and algorithmic problems across business domains. They also actively participate in and nurture the local tech communities.
Have a proven track record with a minimum of 6-10 years in Customer Success, Pre-sales or Post Sales, Technical account management or Consulting experience in Networking, Cloud-based security services, Software-defined networks or similar roles in a Cybersecurity/SaaS solutions company.
Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity. Preferably AWS CCP and/or AZ900 certified.
Working knowledge of Scripting, Microservices and SIEM/SOAR would be an added advantage.
Exceptional communication skills – listening skills, verbal communication, and writing skills.
Customer focus, delivery of customer success value, driving customer satisfaction.
Strong organizational, multi-tasking mindset skills are required. The ability to track, and manage deliverables, Project management is a plus.
Experience with managing service-type relationships with high-profile or top-tier accounts.
Solid technical understanding with the ability to learn the complexity of our products.
Experience working in the tech industry, security preferred.
Must be able to build relationships with customers, internal stakeholders/ecosystem.
Be able to focus on keeping the customer operationally stable (case and escalation management)
Ability to keep overall account strategy and growth opportunities in mind.
An Engineering degree or their equivalent, MBA is a plus
Job Category: Customer Success Manager
Job Type: Full Time
Job Location: Remote / LATAM
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