Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our clients’ teams to provide rapid scalability with predictable budgets.
Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent. Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners.
Plan, implement, oversee and maintain server and network infrastructures and projects. The candidate will be primarily responsible for the support and maintenance of all server and storage infrastructure components within the company and driving the standardization of these components across all company offices and data center locations.
Key Responsibilities of the Role:
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Oversee and manage virtual and cloud infrastructure including; Hyper-V, Azure & AWS.
Oversee and manage VoIP system.
Oversee and manage Office 365 environment.
Oversee and manage backups.
Maintain IT asset database including hardware and systems software.
Manage projects related to installs or upgrades of servers, network equipment, telephony equipment, desktop and mobile technologies, etc.
Diagnose network connectivity issues and coordinate with service providers for resolution of outages.
Research new releases/technology to support the environment.
Build & continually improve processes & procedures to meet service delivery requirements & decrease costs.
Ensure that proper documentation is in place for the IT infrastructure including change control.
Performs OS and vendor software patching on servers, workstations, and networks
Enforces IT standards and educates employees about compliance issues.
Provides Level II technical support to users to resolve problems in conjunction with the IT Help Desk.
Answers technical queries and assisting users. Acts as an escalation point for our support desk.
Provide on-call technical support.
Act as a mentor to train, coach, and guide others, and/or provide project leadership.
Bachelor’s degree in information technology or related field or equivalent experience.
At least six years of experience in IT infrastructure and/or network support.
Systems Administration certification such as MCSE, MSCA or other equivalent preferred
Strong Windows Server Administration experience with 2012R2, 2016, 2019