Weekend Support Manager

About Trantor

Founded in 2009, Trantor is a leading software services company headquartered in Menlo Park, California. We deliver innovative technology solutions which enable our clients to achieve their business objectives holistically keeping the big picture in the front and center.

People working at Trantor practice pragmatism in software engineering and focus on customer success. This has led to extremely positive long-term working relationships with our clients and solution partners. They participate in different forums at Trantor to solve complex business and algorithmic problems across business domains. They also actively participate in and nurture the local tech communities.

Please visit https://trantorinc.com for more details.

 

 

Why work at Trantor

  • We value diverse perspectives and hire to enrich our teams with new ideas and perspectives.
  • Your learning is a top priority. We actively structure teams and projects to maximize individual growth and opportunities.
  • You are encouraged to communicate openly and share opinions irrespective of your role or designation.
  • Good work/life balance – We have strong work ethics towards our customers; at the same time, we also value your life outside of work.
  •   Many of us have worked together at previous companies, and choose to work together again and again because we respect one another.

 

Here’s what you will bring:

  • Excellent customer service skills
  • Previous experience in at least one customer-facing technical support position as a Support Engineer
  • Able to troubleshoot and be a problem solver with analytical proficiency in Linux, some familiarity with Python code preferred
  • Attention to detail, fast learner, and excellent communication skills.
  • Be able to communicate technical information in a simplified, easy to understand
  • Cybersecurity knowledge and experience – advantage

 

 

As a Weekend Support Engineer, here’s what you can do at Trantor

  • As part of the cloud support team, you will triage new tickets, interact with customers opening new cases over the weekend, and/or continue troubleshooting existing cases based on SLAs.
  • Because Enterprise SOC is Mission-critical most of the on-premise upgrades occur during weekends.
  • As a support engineer you will be on call to assist our customers during the upgrades and/or rollouts.
  • As a part of the Global Support Team, you’ll be supporting multi-functional teams, analyzing problem statements, and delivering solutions to their issues.
  • As part of your initiation as a support engineer, you will be trained in the platform and in the processes to work through customer issues

Job Category: Support Manager
Job Type: Full Time
Job Location: Remote/ Chandigarh/ Gurgaon

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