About Trantor

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our client’s teams to provide rapid scalability with predictable budgets.

Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.

Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners

Please visit us at: https://trantorinc.com

Key Responsibilities of the Role:

• Endpoint protection troubleshooting
• Develop and maintain good communications and working relationships with teams and external clients
• Analyze customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
• Act as the product SME, working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Expand adoption of our product by utilizing new features and developing additional innovative use cases

What it takes to catch our eye

• 2-5 years relevant work experience in Endpoint Security, EDR / XDR or similar roles required
• Hands on experience on EDR/XDR or Next Gen AV tools like Carbon Black, Palo Alto Cortex XDR, Crowd Strike or Cisco AMP (preferably any one of these or equivalent tools)
• Experience as a Security Incident Responder or SOC analyst
• Familiarity with cloud technologies, providers (GCP, AWS, Azure), use-cases
• Networking experience in TCP/IP, OSI Model, troubleshooting, analysis
• Desire to have customer-facing experiences
• Basic Linux system administration & troubleshooting experience
• The ability to troubleshoot and maintain scripts in Python is a plus
• Good written and verbal communication skills
• BE/B.Tech in Computer Engineering / Electronics & Communications Engineering or their equivalent
• AWS/Azure/GCP certifications would be an added advantage