Customer Success Associate – Endpoint Security

About Trantor

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our client’s teams to provide rapid scalability with predictable budgets.

Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.

Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners

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Key Responsibilities of the Role:

  • Endpoint protection troubleshooting
  • Develop and maintain good communications and working relationships with teams and external clients
  • Analyze customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
  • Act as the product SME, working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Expand adoption of our product by utilizing new features and developing additional innovative use cases


What it takes to catch our eye

  • 2-5 years relevant work experience in Endpoint Security, EDR / XDR or similar roles required
  • Hands on experience on EDR/XDR or Next Gen AV tools like Carbon Black, Palo Alto Cortex XDR, Crowd Strike or Cisco AMP (preferably any one of these or equivalent tools)
  • Experience as a Security Incident Responder or SOC analyst
  • Familiarity with cloud technologies, providers (GCP, AWS, Azure), use-cases
  • Networking experience in TCP/IP, OSI Model, troubleshooting, analysis
  • Desire to have customer-facing experiences
  • Basic Linux system administration & troubleshooting experience
  • The ability to troubleshoot and maintain scripts in Python is a plus
  • Good written and verbal communication skills
  • BE/B.Tech in Computer Engineering / Electronics & Communications Engineering or their equivalent
  • AWS/Azure/GCP certifications would be an added advantage

Job Category: Customer Success Associate - Endpoint Security
Job Type: Full Time
Job Location: India/Mexico
Shift Timing: APAC/EST/CST

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