About Trantor

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our clients’ teams to provide rapid scalability with predictable budgets.

Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.

Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners.

Please visit us at: https://trantorinc.com

Key Responsibilities of the Role:

• Product Expertise:
  • As the technical SME, you will work with Product and Engineering teams to ensure our customers and partners get the most out of our products.
  • Network security and endpoint development, integration, and implementation
  • Provide deep product-level technical expertise in account setup, deployment, optimization, communicate new versions/features, offer product support, and manage customer escalations.
• Product Adoption:
  • Serve as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases.
  • Product advisory, risk identification & resolution, channel customer engagements
• Customer Impact:
  • Ensure customers are maximizing their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives.
  • Partners with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans

What it takes to catch our eye

• 5+ years of working experience in network security engineering, operations, support or professional service, or similar roles
• Excellent knowledge of Palo Alto Networks NGFW is mandatory
• Working knowledge of Enterprise network products (router, switch, servers, wireless, monitoring, management)
• Working knowledge of Windows, Mac, and Linux operating systems is highly desirable
• Network Security certification from Palo Alto Networks (PCNSA, PCNSE) or CISSP, CCNA, CCNP, CCIE, or similar is highly desirable
• Proven results working as a trusted technical advisor to drive value for strategic customers including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
• Skilled in customer escalations with experience in account management and project management
• Bachelor’s degree in information technology or related field or equivalent experience.