Customer Success Manager

About Trantor

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our client’s teams to provide rapid scalability with predictable budgets.

Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.

Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners

Please visit us at:



Key Responsibilities of the Role:

  • Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
  • Assist customers in implementing custom integrations and workflows to ensure RedLock solutions are fully integrated into their security operations center
  • Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams
  • Serve as a customer advocate in influencing product roadmap and improvements
  • Coach customers on how to establish and manage their Cloud Security Change Management/Governance/Center of Excellence programs
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map RedLock features and associated business benefits to address their needs
  • Be Go To customer expert on Redlock solutions and become a Subject Matter expert over time


What it takes to catch our eye

  • Minimum 5 years of relevant work experience in pre-sales, support, customer success, consulting, or similar roles
  • Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
  • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
  • Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use
  • Experience with Cloud Containers (i.e. Kubernetes) and Serverless technology
  • Experience with security products and/or offerings
  • Ability to communicate technical details to a non-technical audience
  • Excellent organizational and time management skills
  • Self-starter, self-directed and independent thinker
  • Ability to multi-task and work in a fast-paced environment
  • Availability to provide after-hours support on a scheduled / non-scheduled basis
  • Flexibility for travel (30%)
  • Highly beneficial to have public cloud certifications (AWS, Azure, GCP, etc.) prior to joining. It is expected that you will gain public cloud certification within the first 6 months
  • Bachelor’s degree in information technology or related field or equivalent experience

Job Category: Customer Success Manager
Job Type: Full Time
Job Location: Chandigarh/Remote
Shift Timing: APAC/EMEA

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