About Trantor

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our client’s teams to provide rapid scalability with predictable budgets.

Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.

Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners

Please visit us at: https://trantorinc.com

Key Responsibilities of the Role:

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
• Assist customers in implementing custom integrations and workflows to ensure RedLock solutions are fully integrated into their security operations center
• Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams
• Serve as a customer advocate in influencing product roadmap and improvements
• Coach customers on how to establish and manage their Cloud Security Change Management/Governance/Center of Excellence programs
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map RedLock features and associated business benefits to address their needs
• Be Go To customer expert on Redlock solutions and become a Subject Matter expert over time

What it takes to catch our eye

• Minimum 5 years of relevant work experience in pre-sales, support, customer success, consulting, or similar roles
• Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
• Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
• Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use
• Experience with Cloud Containers (i.e. Kubernetes) and Serverless technology
• Experience with security products and/or offerings
• Ability to communicate technical details to a non-technical audience
• Excellent organizational and time management skills
• Self-starter, self-directed and independent thinker
• Ability to multi-task and work in a fast-paced environment
• Availability to provide after-hours support on a scheduled / non-scheduled basis
• Flexibility for travel (30%)
• Highly beneficial to have public cloud certifications (AWS, Azure, GCP, etc.) prior to joining. It is expected that you will gain public cloud certification within the first 6 months
• Bachelor’s degree in information technology or related field or equivalent experience