Technical Support Engineer-Firewalls

About Trantor

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our client’s teams to provide rapid scalability with predictable budgets.

Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have US, India, Canada, and Costa Rica centers. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent. Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners.

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Job Description:

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, working environments, and cybersecurity. You will need to provide technical assistance as required (often in high-pressure situations).

  • Provide Technical Support to customers and partners
  • Provide configurations, troubleshooting, and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed on time.
  • Provide fault isolation and root cause analysis for technical issues.
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.


What it takes to catch our eye:

  • 4 – 6 years prior experience in a Technical Support environment is required
  • Expertise with Firewalls – Palo Alto (Must), Cisco, Checkpoint, Juniper, Fortinet, etc.
  • Expertise with IDS/IPS solutions.
  • Experience working with Firewall Central Management Systems
  • Knowledge of Cloud Firewalls, WAF, NLB, ALB, etc., will be a plus.
  • Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.)
  • Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
  • Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
  • Excellent written and verbal communication skills



  • BE/B.Tech in Computer Engineering / Electronics & Communications Engineering or their equivalent.

Job Category: Technical Support Engineer
Job Type: Full Time
Job Location: Remote

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