About Trantor

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our client’s teams to provide rapid scalability with predictable budgets.

Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have US, India, Canada, and Costa Rica centers. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent. Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners.

Please visit us at: https://trantorinc.com

Job Description:

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, working environments, and cybersecurity. You will need to provide technical assistance as required (often in high-pressure situations).

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed on time.
• Provide fault isolation and root cause analysis for technical issues.
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

What it takes to catch our eye:

• 4 – 6 years prior experience in a Technical Support environment is required
• Expertise with Firewalls – Palo Alto (Must), Cisco, Checkpoint, Juniper, Fortinet, etc.
• Expertise with IDS/IPS solutions.
• Experience working with Firewall Central Management Systems
• Knowledge of Cloud Firewalls, WAF, NLB, ALB, etc., will be a plus.
• Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.)
• Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent written and verbal communication skills

Qualifications

• BE/B.Tech in Computer Engineering / Electronics & Communications Engineering or their equivalent.