Associate Customer Success Manager

About Trantor

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our client’s teams to provide rapid scalability with predictable budgets.

Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.

Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners

Please visit us at:



Key Responsibilities of the Role:

  • Assist with customer’s on-boarding, satisfaction and advocacy by resolving their customer success requests and issues.
  • Manage customer-centric activities and respond to customer product inquiries, resolving customer requests and concerns and directing them to technical product resources as appropriate
  • Serve as a customer advocate to get their needs and requests addressed in a timely manner including original and follow up requests.
  • Manage performance metrics like CSAT, deployment, consumption, customer request management and time to resolution
  • Assisting in the customer onboarding process and customer success case management
  • Partner with our customer success Operations team on in-product and email engagement/nurture flows
  • Drive customer satisfaction and success by consulting their supervisor as needed


What it takes to catch our eye

  • 2+ years relevant work experience in customer success, customer service or customer support in similar roles in a Cybersecurity/SaaS solutions company.
  • An understanding of typical business and security challenges faced by customers and their common cyber security objectives.
  • Team player with the highest level of integrity with a track record of successfully working with cross-functional teams.
  • Ability to multitask, effective time management and working in a fast-paced environment
  • Proven track record of improving customer experience, building customer loyalty, managing customer escalations, balancing customer needs and negotiating successful resolutions.
  • Grounded in the tech industry or interested in diving in and learning quickly about Cybersecurity in a self-directed manner.
  • Extremely well organized and attentive to detail with a commitment to following process.
  • Active listener with a positive attitude for driving customer success.
  • Proficient in English language. Multiple language familiarity is preferred.

Job Category: Associate Customer Success Manager
Job Type: Full Time
Job Location: Mexico
Shift Timing: CST

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