Customer Success Engineer – XSOAR

About Trantor

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our client’s teams to provide rapid scalability with predictable budgets.

Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.

Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners

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Key Responsibilities of the Role:

  • Assist customers with their Incident Response efforts leveraging SOAR for Security Orchestration Automation and Response.
  • As a part of the Global Support Team, you’ll be supporting multi-functional teams, analyzing problem statements, and delivering solutions to their issues
  • SOAR technical implementation/operations/troubleshooting in a customer environment
  • Interact with Security and IT technologies relating to the customer environment
  • Translate and refine complex requirements and execute best practice solutions
  • Develop and contribute content in the forms of Code, Documentation, Training, and more
  • Other tasks and duties as needed to support the customer and/or business relating to SOAR


What it takes to catch our eye

  • Minimum 5+ years of relevant work experience as a Security Incident Responder or SOC analyst.
  • Relevant experience in SOAR platforms (Resilient, Palo Alto, Demisto, Exabeam, Tanium, Splunk or equivalent)
  • Security Incident and Event Management (Qradar, Arcshight, Splunk, OSSIM or any other platform)
  • Able to troubleshoot and be a problem solver with analytical proficiency in Linux.
  • Experience coding in Python, PowerShell or JavaScript
  • Experience in cybersecurity incident response
  • Strong understanding of cybersecurity technologies, protocols and applications
  • Excellent written and verbal communication skills
  • BE/BTech in Computer Engineering / Electronics & Communications Engineering or their equivalent
  • Security Certifications will be a plus.

Job Category: Customer Success Engineer - XSOAR
Job Type: Full Time
Job Location: India/Mexico
Shift Timing: EST/CST

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