NetSuite Support Engineer

About Trantor

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our clients’ teams to provide rapid scalability with predictable budgets.

Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.

Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners.

Please visit us at: https://trantorinc.com

Key Responsibilities :

• Provide technical support for our NetSuite implementation, including troubleshooting issues and resolving user queries
• Work with cross-functional teams to identify areas for system optimization and improvement
• Develop and maintain documentation for our NetSuite system
• Develop and deliver training programs and user guides to ensure that users are able to fully utilize the NetSuite system
• Collaborate with the IT team to ensure that our NetSuite implementation is fully integrated with other systems
• Stay up-to-date with the latest NetSuite releases and provide recommendations for upgrades and system enhancements
• Ensure that all support tickets are addressed in a timely and effective manner
• Proactively identify and address potential system issues before they become critical

What it takes to catch our eye

• Minimum 3 years of experience in NetSuite implementation and support
• Excellent problem-solving skills and ability to troubleshoot technical issues
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Strong understanding of NetSuite functionality, including SuiteScript, SuiteTalk, and SuiteFlow
• Experience with other ERP systems is a plus
• Strong analytical skills and ability to work independently or as part of a team
• Strong project management skills with the ability to manage multiple tasks simultaneously
• Experience working in a fast-paced, dynamic environment

Qualifications

• Bachelor’s degree in Computer Science or a related field