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Senior Professional Services / Technical Implementation – Insurance & AI

Full Time
Experience: 6–10 years
Skills:

Python, REST APIs, PostgreSQL, Azure, Docker, Git, GitHub Actions, Generative AI, LLM, AI Agents, Rag, Microsoft Foundry, Azure Openai, Microsoft Agent Framework, Anthropic Claude

About the role

Lead the implementation and deployment of our AI-powered insurance product for enterprise clients. This is a client-facing, technically hands-on role: you will understand each client's business and technical needs, configure the product, manage integrations and rollouts, and work with Product, Engineering, QA and DevOps to deliver successful go-lives.

What you will do

  • Lead implementations. Own the full implementation and deployment of our insurance product for enterprise clients, from kickoff to go-live.

  • Understand the client. Work directly with client teams to learn their business processes, technical landscape, integration needs and goals.

  • Turn needs into solutions. Translate requirements into practical product configurations and technical designs.

  • Configure the product. Set up workflows, business rules, AI capabilities and integrations around each client's use cases.

  • Handle integrations. Work with client technical teams on APIs, authentication, data flows and deployment requirements.

  • Resolve issues. Troubleshoot application, integration, configuration and deployment problems and see them through to closure.

  • Partner internally. Work with Engineering and Product to close product gaps and clear implementation roadblocks.

  • Carry through to production. Support UAT, production release, go-live and post-launch stabilisation.

  • Engage clients. Run technical discussions, solution walkthroughs, demos and knowledge-transfer sessions.

  • Own delivery. Be accountable for timelines, technical risks, dependencies and commitments.

  • Build the team. Mentor implementation engineers and establish reusable implementation practices.

What you will bring

  • Core engineering: hands-on Python, REST APIs, JSON and PostgreSQL.

  • Cloud and delivery: Microsoft Azure, cloud deployments, CI/CD, Git, Docker, and Azure DevOps and GitHub Actions.

  • Architecture and operations: understanding of application architecture, integrations, logging, monitoring and troubleshooting.

  • GenAI knowledge: LLMs, agentic AI, RAG, AI agents and AI-powered document processing.

  • AI platforms: exposure to Microsoft Foundry, Azure OpenAI, Microsoft Agent Framework, Anthropic Claude or similar.

  • Nice to have: familiarity with Claude Code, GitHub Copilot and other AI-assisted development tools.

Experience we are looking for

  • 6–10 years in professional services, technical implementation, solution engineering, technical consulting or enterprise software delivery.

  • Client delivery: experience implementing enterprise products for external clients.

  • People skills: strong stakeholder management and the ability to explain technical ideas clearly to both technical and business audiences.

  • Problem solving: strong troubleshooting and technical analysis.

  • Nice to have: insurance domain experience.

Who we want

A technically strong, client-facing leader who can own an implementation from requirement discovery through deployment, and bridge the gap between the client and our product, engineering and technology teams. You should be equally comfortable getting hands-on with the technology and leading client conversations and delivery.