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June 3, 2025Written by Trantor3 min read

Salesforce Optimization & CaptiveCoE™ for Global MedTech Leader

June 3, 2025Written by Trantor3 min read

A global medical device manufacturing company headquartered in New Jersey, USA. The client aimed to transition from an underperforming vendor and sought a reliable partner to optimize Salesforce operations, support, and co-development efforts.

A global medical device manufacturing company headquartered in New Jersey, USA. The client aimed to transition from an underperforming vendor and sought a reliable partner to optimize Salesforce operations, support, and co-development efforts.

The client faced several challenges with their previous vendor, including:

  • Gaps in analysis, process, and issue resolution

  • Inefficient Salesforce support operations

  • Limited co-development capabilities

  • Fragmented quote systems and a lack of actionable insights from CRM analytics

They needed a partner with deep Salesforce expertise, aligned corporate values, and the ability to deliver operational excellence and rapid scalability.

Trantor stepped in as a strategic offshore partner and delivered a wide range of impactful solutions:

  • CaptiveCoE™ Establishment: Built a dedicated Center of Excellence in India, enabling agile scaling for technical and business needs.

  • Salesforce Core Optimization: Delivered a reimbursement automation application, contributed to solution refactoring, redesign, regression testing, and release management improvements.

  • L1 & L2 Support Excellence: Established an efficient team to handle incidents with SLA adherence and high client satisfaction.

  • Agile Product Development: Cultivated a development culture aligned with aggressive business goals.

  • Unified CPQ System: Replaced the legacy quote system with a Salesforce-based CPQ solution to empower global client communities.

  • CRM Analytics Enhancements: Implemented dashboards, sales reports, star schema migration, and recipe redesigns to improve performance and quality.

  • Zero Business Impact from platform performance issues

  • 25% Increase in daily data migration and validation efficiency

  • Enhanced Decision-Making via data-driven dashboards and reports

  • Operational Autonomy & Excellence through agile and scalable support models

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