About Trantor:

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our client’s teams to provide rapid scalability with predictable budgets. Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cybersecurity industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent. Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners. 

Job Overview 

Customer Success & Technical Ownership

• Establish a strong technical relationship with assigned enterprise customers and understand their business objectives, architecture, use cases, and deployment timelines.
• Act as a trusted technical advisor throughout the customer lifecycle—from initial deployment through production and steady-state operations.
• Partner with TAMs, Solution Engineers, Sales, and Professional Services to establish a clear understanding of customer requirements and success criteria.
• Proactively identify technical risks, deployment gaps, adoption challenges, and opportunities to improve customer outcomes.
• Maintain regular customer engagement to understand evolving requirements, provide guidance, and ensure continued product adoption.
• Advocate for the customer internally and communicate recurring product challenges and enhancement opportunities to Product and Engineering teams.

Distributed Database & Solution Engineering

Understand complex distributed database architectures and how they integrate with enterprise applications and data platforms.

• Work with customers to design and implement solutions aligned with their application, data, performance, and scalability requirements.
• Support database deployments across cloud and hybrid environments.
• Help customers evaluate and implement appropriate approaches for data ingestion, CDC, replication, high availability, disaster recovery, backup/restore, and observability.
• Analyze application and database architectures to identify performance, scalability, reliability, and operational considerations.
• Develop technical recommendations and implementation approaches that customers can execute in production environments.

Database Performance & Troubleshooting

• Troubleshoot complex database and application issues across production and non-production environments.
• Perform SQL query analysis, optimization, and query tuning.
• Diagnose performance issues involving queries, data distribution, workload patterns, resource utilization, networking, and application integration.
• Work with customer engineering teams to identify root causes and implement sustainable solutions.
• Serve as the first technical point of escalation for customer issues and coordinate with Engineering, Product, Support, and Professional Services when deeper expertise is required.
• Ensure customer issues are driven to resolution within agreed timelines and expectations.

Cloud & Data Ecosystem

Customer Enablement

Educate customers on product capabilities, architecture, best practices, and operational considerations.
Conduct technical workshops, knowledge-transfer sessions, and enablement activities as required.
Create high-quality technical documentation, solution guidance, and other customer-facing technical assets.
Help customer teams become self-sufficient in operating and optimizing their SingleStore environment.
Identify opportunities to increase adoption and expand the use of the platform based on customer requirements.

Cross-Functional Collaboration

• Work closely with TAMs, Solution Engineers, Sales, Professional Services, Support, Product, and Engineering to deliver a consistent customer experience.
• Coordinate internal resources to resolve complex customer issues and deliver against customer commitments.
• Provide structured customer feedback to Product and Engineering teams.
• Contribute to internal best practices and reusable technical assets based on customer engagements.

Mandatory Skills

Customer & Consulting