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Accelerate Window of Adoption, Value Realization and Delivering Business Goals

Our customer success teams focus on Fast Onboarding, Deep Product Adoption, Maximum Customer Engagement and Experience.
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5X

Product Adoption Increased

95%+

Contract Renewal Rates

50+

NPS Score

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Customer Experience
Translating your brand’s values, commitment, and trust into the experience felt by every customer. Trantor’s client-embedded teams enable them to experience and mirror firsthand the core values foundational to any customer’s long-term commitment. This is fundamental to a strong customer experience for all our clients while creating a lasting partnership….
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Revenue Operations

Trantor Customer Success brings strongly integrated skills in sales, customer success operations, and technology to manage the entire customer lifecycle journey. Secure Recurring Revenue fuels growth, with operational efficiency driving the key metrics. Trantor provides an integrated, collaborative service delivery for predictable and reliable…
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Support Operations
Growth comes from the core business. Trantor Support Operations takes care of the rest. With a broad spectrum of service experience in back office support, customer support services, technical help desk, sales, revenue generation, etc., we empower our clients to stay focused on growing their businesses. Over 100+ years of collective management experience…
Supercharge Your Growth with Trantor Customer Success Management

Meet Business Objectives – Delight Customers – Enhance Brand Reputation with Customer Advocacy. Drive Revenue Growth.

Accelerate Onboarding

Enable higher product adoption and usage by way of customer-oriented engagement and application. Let your product take the spotlight.

Improved Customer Experience

A dedicated team focused on your customer and product conveys a message of commitment and seamless customer experience.

Lifecycle Efficiency

Enhance consumer engagement throughout the product lifecycle to ensure that your solutions help customers achieve their business objectives.

Revenue Growth

Generate more revenue, fulfill customer needs, and increase renewals, up-sells, and cross-sells.

Customer Success Redefined

Enhance customer experience – Reduce churn rates – Strengthen customer engagement – Meet/Exceed Goals and Objectives.

Business Development

Keeping your customers engaged with a deep understanding of each product and service can help our client’s businesses improve product uptake, increase brand preference and advocacy, and long-term customer success.

Relationship Management

Establish trust between your product and customer based on business applicability and relevance, ROI, industry insights, and long-term value.

Effortless Support

Experience trumps assumptions. We map and manage the entire customer journey in the support process, putting the customer at the center of each step. Customers and users appreciate knowing that their queries will always be handled with a resolution in mind – instead of just tiers of support – L1, L2, and L3.

  • " Trantor is an excellent business partner. I am very grateful that we worked with a dedicated, enthusiastic, and flexible team who is always willing to go the extra mile. "
    -VP-Technology
Robust Customer-Driven Approach for Performance

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Resources

  • CASE STUDY

    Increased Customer Retention Rate from 85% to 92%

    With constant innovation in the business, the client needed help to increase the value and ROI customers realized from their product. Complementing its high standards for customer service, the client sought to expand its support personnel efficiently. Trantor helped the client to deliver maximum value for the end-users.

Let us accelerate Customer Success towards growth for you!!

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