About Trantor:

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our client’s teams to provide rapid scalability with predictable budgets. Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cybersecurity industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent. Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners. 

Job Overview

Looking for a dynamic, passionate individual to join the User Experience Design team to write a variety of content, including UI labels and text, error messages, in-product user assistance, videos, and online Help Youll write about new features as well as maintaining existing content, The ideal candidate has a passion for user-centric design, can write from scratch, maintain existing content, and think out of the box. These roles focus on simplifying complex risk and compliance, security, and ESG data for diverse users, requiring skills in API documentation, structured authoring, and collaboration within Agile teams.

Key Responsibilities
Documentation Scope: Creating and maintaining online help, UI labels, release notes, user guides, and API documentation for IRM products.
Technical Skill Set: Proficiency in structured authoring tools (e.g., MadCap Flare& Markdown) and experience with API documentation is frequently required.
Role Type: Often includes opportunities for specialized UX writing, focusing on in-product assistance, error messaging, and workflow documentation.
You will collaborate with other UX writers, UX designers, and product managers to improve the user experience
Youll write about new features as well as maintaining existing content, The ideal candidate has a passion for user-centric design, can write from scratch, maintain existing content, and think out of the box
Write and edit a variety of content, including UI labels and text, error messages, in-product user assistance, videos, and online Help content

Mandate Skills
4 + years of experience into technical writing
Experience as a UX writer
Good experience creating technical documentation using DITA, Confluence HTML, CSS,XML, MSTP, API Documentation, Software Documentation, Technical Writing, Technical Documentation and end user experience
Good Experience with CSS
Proficiency in structured authoring tools Markdown & Madcapflare
Experience using Git (Merge Request)
Good experience with API documentation
Should have end user experience (User-Centric Approach, Usability and Accessibility, Consistency and Accuracy)
Collaborate with cross-functional teams to gather requirements and develop user manuals for software applications.
Develop detailed documentation of system architecture, configuration options, troubleshooting guides, release notes, and other relevant materials.
Ensure consistency in formatting, style guidelines across all documents.
Experience with Any Programming language