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Field Service

Deliver robust field service on the go from anywhere

Field Service

Salesforce’s field service lightning is designed to deploy the most competent resource to the right place at the right time in order to fulfill market needs. Administrators, agents, dispatchers, and mobile workers/technicians are the most important players in FSL. Enhance productivity both online and offline with Salesforce field service developed for anything.


With Field service, you can build and deploy sleek & simple mobile softwares for your sales team to work with information on the go. Field Service is a great resource capable of organizing work orders, schedules, and the mobile workforce. It helps you to keep a track of your Field Service technicians, agents & dispatchers. The records also list details of their location, skills & availability. FSL (field service lightning) also integrates well with the service cloud, adding features such as field service delegate tracking, dispatching, and reporting.


Salesforce’s field service lightning is designed to deploy the most competent resource to the right place at the right time in order to fulfill market needs. Administrators, agents, dispatchers, and mobile workers/technicians are the most important players in FSL. Enhance productivity both online and offline with Salesforce field service developed for anything.

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Key Services

Improve & supplement the agility and safety of the Salesforce field service with Trantor

Key Services

Improve & supplement the agility and safety of the Salesforce field service with Trantor

Time Recommendations
We help you to provide precise timings for customers based on the existing schedule and travel time.
Work Rules
Admins can control service level arrangements, business areas, and priorities using work guidelines.
Gantt Charts & Map Views
With Salesforce field services, supervisors can display and coordinate jobs using a Gantt chart map view.
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Electronic Signatures
We help you acquire electronic signatures for work orders and service reports using Field Service Lightning.
FSL Mobile App
Another important key Field service feature is its ability to help to manage jobs through any mobile device.
Tools Tracking
It provides features like tech tracking, equipment to make sure that the right tools & resources are made available for the job.

Capabilities

Make your data-driven decisions faster and more effective by managing your on-sight team with field service by Salesforce.

Our Field Service Capabilities

Make your data-driven decisions faster and more effective by managing your on-sight team with field service by Salesforce.

Build & Manage Work Order

The function of FSL entails having a quick and easy way to build task orders with the ability for users to insert job information. Work orders help us in performing routine servicing, managing assets, tracking items, and performing repairs, among other things. FSL provides us with a standardized, mobile-friendly user interface.

Time Tracking On Job

The timesheet is important for keeping track of when a technician begins and finishes a job. FSL improves technicians' overall efficiency through real-time reporting, employee recording, including the use of timesheets. Technicians keep track of their working hours, rest times, and total travel.

FSL Mobile App

The FSL mobile app, unlike the Salesforce app, was designed to execute work orders & does not display files, databases, dashboards, contacts, or other information. Technicians can operate in non-network areas thanks to the app's offline capabilities. It's lightning-fast and will show you what activities technicians have already done.

Work Order Line Item

Connecting client expertise to the work order is critical for accelerating the scheduling process as the work order helps to identify technicians with the required skills. It would also be more efficient to send the most appropriate technician for the job; thereby, enhancing customers’ and technicians’ satisfaction.

Smarter & Faster Service

Mobile workers may use image recognition with Einstein Vision to distinguish assets & sections in pictures. To avoid confusion & extra drives back to work, make sure the correct component portion is fixed up. You should eventually recommend the correct setup measures for specialists relying on an image's classification for smarter operation.

Appointment Calendar

The Appointment calendar helps teams to become more productive. Dispatchers can use the dispatcher console to schedule meetings, book quick appointments, and dispatch specialists in FSL. It also ensures that the correct repair appointment is dispatched to the most appropriate technician timely.

Grow faster & smarter with Salesforce
TRANTOR'S EDGE

Amplify business productivity with FSL

Offer your team AI-powered planning, resource management, directed safety procedures, van stock, information articles, and more.

Seamless
Management
Global
Presence
Easy-To-Use
Solutions
Increased Field Team
Productivity
Time
Saving
Enhanced Customer
Experience
Dedicated
Team
Data
Privacy

Related Services

FAQ

What are some of the ways field service providers are using Salesforce to expand their businesses?

Salesforce is used by field service firms to expand their industry in three ways: operations, distribution, and service. There are several excellent tools and features available in Salesforce field service to help service-based companies become even more effective, resulting in more customers and revenue.

What are the components of Field Service Lightning in Salesforce?

Field Service Lightning is comprised of three major components that function together to provide a comprehensive field service management approach.
  • Field Service Lightning's core features
  • From a regulated bundle, scheduling and optimization are possible.
  • Your mobile workforce will benefit from the mobile app.

Do you have certified Salesforce Experience Cloud professionals?

Yes, Apart from a certified Salesforce partner, Trantor also has a team of Salesforce certified and experienced team of professionals.

How much does Salesforce field service cost?

Salesforce Field Service has a pricing slab that starts at $25.00 per user monthly. They do not offer a free version, but Salesforce Field Service has a free trial for businesses to try. 

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