CSaaS

Aligning Strategy and Technology for Better Customer Service

November 17, 2023

IntroductionExceptional service is the cornerstone of brand success, and the impact of aligning strategy and technology on customer service cannot be overstated. According to a recent report by Forrester Research,…

0

CSaaS

Top 10 Customer Success Metrics That Matter for Customer Experience

October 9, 2023

IntroductionIn today’s digital landscape, the customer experience is everything. With endless options at their fingertips, modern buyers have high expectations for their interactions with brands. If a company fails to…

0

CSaaS

Segmenting Customers for Personalized CSaaS: Boosting Retention and Satisfaction

August 29, 2023

Over the past few years, customer satisfaction trends have broadened to include Customer Success as a tangible and impactful aspect of businesses’ strategy. While dedicated sales teams deploy techniques to…

0

Marketing Technology

The Future of CRM is Here: How Salesforce Einstein GPT Will Transform Customer Engagement

August 23, 2023

The customer relationship management (CRM) landscape is undergoing a seismic shift. Salesforce, the leading CRM platform with over 150,000 customers, recently unveiled Einstein GPT – an AI-powered solution set to…

0

Customer Experience

Future of Customer Success: Trends and Strategies for the Next Decade

June 6, 2023

Phrases like ‘customer-first’ or ‘user-friendly’ are often thrown around. However, customer success is more than just addressing your customer’s queries on an IVR. It’s an integral part of a successful…

0

Customer Experience

Customer Success vs. Company Success: Not a Zero-Sum Game

December 21, 2022

Customer success vs. company success. It’s either one of these, or is it?“We’re not competitor obsessed; we’re customer obsessed.” – Jeff BezosPart of the work that went into catapulting Amazon…

0

Marketing Technology

Top MarTech Trends to Follow in 2021

May 5, 2021

The year 2020 was an eye-opener for marketing teams all around the world. When some of the proven strategies flunked, few new trends performed exceptionally to drive traffic. The pandemic…

0

CSaaS

Aligning Strategy and Technology for Better Customer Service

CSaaS

Top 10 Customer Success Metrics That Matter for Customer Experience

CSaaS

Segmenting Customers for Personalized CSaaS: Boosting Retention and Satisfaction

Marketing Technology

The Future of CRM is Here: How Salesforce Einstein GPT Will Transform Customer Engagement

Customer Experience

Future of Customer Success: Trends and Strategies for the Next Decade

Customer Experience

Customer Success vs. Company Success: Not a Zero-Sum Game

Marketing Technology

Top MarTech Trends to Follow in 2021

Trantor will be a part of your mission!

Services

Our Company

Let’s Connect

Download the Collateral

Take a quick assessment(1/4)

(Customer Centricity, Teams working across Boundaries)

Take a quick assessment(2/4)

(Design Thinking)

Take a quick assessment(3/4)

(Fail/Learn Fast)

Take a quick assessment(4/4)

(Developed Management)

and we will get back to you soon. Thanks!